Concierge Specialist Team

Patient Support Information

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Our me+ Concierge team can assist healthcare professionals with:

  • Personalized support
  • Enrolling your patients into the me+™ program
  • Providing a me+ starter kit and free product samples for your patients


Help your patients get the support they need. Contact your me+ Concierge specialist at 1-877-585-0470 or email

Prior to joining the me+ Concierge team Lauren worked as an EMT. She has always had a passion for working in the medical field and being able to impact people’s lives and joining the me+ Concierge team nearly 5 years ago, she is able to do both. Lauren also looks forward to the variety her role brings, the day-to-day interactions, conversations with clinicians or patients, she never knows what the day will bring but that only gets her more excited. From being able to provide education on the use of ConvaTec products, to introducing the broad range of services available, or to facilitating connections with suppliers, she is always eager to make a difference. Lauren wholeheartedly believes in caring for people, one of the values at ConvaTec, and improving the lives of the people we touch with high quality products and services.

Lauren Brown - Headshot

Meet Lauren Brown

"I value being able to recommend solutions that can help improve patients lives, provide support and give someone hope."

Hayley Erwin - Headshot

Meet Hayley Erwin

“I love being able to work for a company that helps people.”

Hayley joined the me+ Concierge team nearly six years when she decided she wanted to work for a company that allowed her to make a difference every day. She is a dedicated Concierge Specialist in the West Coast region, where she interacts with healthcare professionals on a daily basis, ensuring they receive the support and services they need to best help their patients. Whether it's me+ enrollments, or product samples, Hayley looks forward to connecting with her clinicians, especially when she can meet them in person. She values the impact she has not only with her nurses but also with their patients. Being able to put the patient first, make a difference with products and services that are best-in-class, is something Hayley and the me+ Concierge team strive to accomplish every day.

Peter has had a long career in the healthcare industry but after joining the me+ Concierge team 10 years ago, he can truly say with his hard work and great responsibilities, the personal rewards is worth it all. Peter takes pride in helping healthcare professionals because he knows how difficult it can be for their patient to realize the journey ahead, after having ostomy surgery. He knows that having an ostomy can come with certain stigmas, but wants to do everything he can to change that, to be an advocated and champion for both the clinicians and patients. Peter will be on the front line with the right resources and products needed to help encourage a patient throughout any step of their journey.

Peter Gonzalez - Headshot

Meet Peter Gonzalez

“It is deeply rewarding to be the person who can help the patient smile confidently again!”

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Meet Tina Hrinko

“Knowing that we support patients and families through an emotionally trying time is one of the many reasons why I love my job. ”

Tina joined the me+ Concierge team nearly 10 years ago and was drawn to ConvaTec's philosophy of putting the patient first. She has a great respect for being able to share leading products and resources in this industry and being a part of the me+ Concierge team allowed her to do so. She is the first point of contact for healthcare professionals who want to learn more about the me+ program and all it has to offer. Tina values building relationships with these clinicians and being an integral part of improving their patients experience living with an ostomy. She knows how emotional it can be for patients and families but knows the impact of her role and with the me+ services and products, she can make all the difference.

Michelle wanted to take on a big task when she joined the me+ Concierge team 13 years ago. She knows living with an ostomy can be challenging, but she knew she could make an impact to change that. She wanted to be a part of making someone's ostomy journey as comfortable as possible. She takes pride in working with clinicians to ensure their patients are in the proper products, using the right accessories for their needs and have access to all the me+ resources ConvaTec offers. She truly wants to make a difference knowing that people who live with an ostomy can enjoy life freely and with confidence.

Michelle Miller - Headshot

Meet Michelle Miller

“My goal is to make the consumers enjoy life again.”

Tatum Walser

Meet Tatum Walser

“Having ostomy surgery is life changing and being able to support and make this journey a little easier is an incredible thing to be a part of. ”

Tatum had just graduated college the same week she joined the me+ Concierge team nearly six years ago. She knew she wanted to work for a company where she felt valued as well as could provide value to others. Tatum works directly with healthcare professionals to help determine the right product for their patients' individual lifestyles and then provides the relevant education and resources through the me+ program. She knows adjusting to life after ostomy surgery has its challenges but in her role, she is making an impact every day with the connections she makes. She finds it so rewarding when she hears from one of her clinicians who tell her a patient was able to use one of our products with great results. "It truly is a great feeling," Tatum says.

To connect with your me+ Concierge Specialist, call 1-877-585-0470 or email


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