Caring for Patients
Patients have said they need ongoing support.
- 49% of respondents in a recent survey by UOAA reported a need for more adequate information and communication post-op.1
- There is a lack of information for patients in the pre-surgery stage.2
- Connection to other ostomates is an unmet need.2
- Post-surgery, patients have little to no awareness around their options for brand and product choice.2
Our Solution: the me+™ patient support program.
With the me+™ program, we complement your care by surrounding your patients with the education, support and resources they need to make ostomy care more seamelss and comfortable.
Clinical Resource
Ostomy Support and the Convatec me+™ Patient Support Program: A Holistic Patient Support Program Filling the Gaps in Care Across the Continuum
Launched poly-wrapped with the Nov/Dec 2023 issue of the JWOCN Magazine, this helpful supplement demonstrates how the Convatec me+™ patient support program fulfills a need for ostomy support across the care continuum within a holistic ‘Forever Caring’ framework.
Supporting your patients through the continuum of care
me+™ provides education, resources, and personalized support to help your patients progress through their recovery.
During the first 30 days post-surgery, patients receive:
- me+ Starter Kit™ - Includes educational materials, free product samples and links to learn more about top concerns
- 1st & 2nd Support Phone Call - Calls help patients review samples, find a trusted supplier and learn the importance of proper hydration & nutrition
- Consultation with WOC nurse - Patients receive expert support via phone or Telehealth from fully certified WOC nurses who can cover a range of topics and concerns including skin care issues
The me+™ Patient Support Program is more than just samples.
Learn more about some of the offerings availble to your patients when enrolled in the me+ program. Click the buttons below to learn more about each of these offerings or request more info so that our team can answer your questions directly.
The Convatec me+™ team now offers complimentary virtual telehealth services providing visual support and live demonstrations through our telehealth partner, Corstrata™.
- Virtual video consultation
- Board-certifed ostomy nurses
- HIPAA Compliant*
- Available in all 50 states
- Consultations available in English and Spanish
Telehealth visits will be managed through Convatec partner, Corstrata. Only visits scheduled through a Convatec referral are complimentary.
*Health Insurance Portability and Accountability Act of 1996
me+ virtual support is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.
Reliable access to products is a crucial component to a patients' recovery and beyond. The me+™ program is committed to ensuring its members:
- Have the correct retailer information
- Find a quality, in-network retailer with assistance from Convatec
- Remove the guesswork from the ordering process by facilitating a handoff to the retailer
- Are satisfied with the service their retailer is providing
Foreign language resources to support patient education and care for US and international patients.
- me+™ offers Translation support in over 240 foreign languages and dialects – at bedside or home
- Global websites with patient education easily accessible through Convatec.com
- Global Distribution and Supplier connections for international patients visiting the US
- Patient education materials available in English and Spanish can also be customized to other foreign languages based on healthcare system needs
Designed to help guide patients, step-by-step, through their recovery after ostomy surgery.
Focusing on gentle core exercises, this 3-phase series is a progressive set of movements that rehabilitates the abdomonial muscles and encourages physical activity so that your patients can get back to living the lvies they want.
The information in this handbook and series is not intended to provide medical advice. You should speak with your health care professional before engaging in physical activity following ostomy surgery. In the event you experience pain or discomfort, stop the activity immediately and contact your healthcare professional.
Helpful Content for Living with an Ostomy
Useful resources for your patients
Caring for patients
Ostomy Products
Our range of hydrocolloid adhesive technologies are designed to protect the skin around the stoma.
Learn moreCaring for patients
Convexity
The outward curving of the baseplate or skin barrier, which helps maintain a secure seal between the pouch and the skin.
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Living with an Ostomy
A free support program providing advice and tools for your patients, every step of their ostomy journey
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Convatec Little Ones
View and download our range of product guides for caring for young ostomates.
Learn moreSign up to our newsletter to be the first to know about our latest news, product updates and innovations.
References:
1. Ostomy, Advocacy page. United Ostomy Association of America website. https://www.ostomy.org/tag/survey/. Accessed August 8, 2018.
2. Kelton Market Research. Ostomy Care Consumer Journey. April 2, 2015. Data on file, ConvaTec