Customer Support Line

Clinical Support

The right product. On the right patient. At the right time.

You and your staff may occasionally need help in linking the right interventions to your patient needs. And sometimes the best help is a live conversation with an expert.

That’s what we offer through our Customer Support Line — live access to specialist nurses and product experts who can give you the advice and support you need. Contact Us

By phone: 1-800-422-8811
(Hours of operations: Monday - Friday, 8:30am - 7:00pm ET)
By email:
By mail:  PO Box 270603, Oklahoma City, OK 73137-9920

We offer other easily accessible, user-friendly resources to help you and your staff achieve the best possible outcomes for the patients in your care. These resources include:

  • Evidence-based, proven protocols of care
  • Customized product formularies linked to care protocols
  • On-site resources
  • Training courses for non-experts, supported online and through phone apps


Learn more about:

  • Solutions® Programs: Evidence-based protocols for skin and wound care, coupled with advanced product formularies
  • ConvaTec Academy™: Turn-key, easy-to-use training resources targeted to specific caregiver levels


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