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Privacy Statement

Internet Privacy Statement

Effective Date: August 1, 2008
Last Updated: October 17, 2014

Purpose of the Privacy Statement

This website (“convatec.com”) is owned and operated by ConvaTec Inc. on behalf of the ConvaTec Group of companies which shall include ConvaTec Healthcare D S.a.r.l. (and all its direct and indirect subsidiaries), Unomedical a/s (and all its direct and indirect subsidiaries), Boston Medical Device Inc. (and all its direct and indirect subsidiaries) and Amcare Limited (and all its direct and indirect subsidiaries) hereinafter “We”. 

We respect the privacy of visitors to this website and understand that information about you, your health, and your health care is sensitive. Except as otherwise provided by this website's Internet Privacy Statement, we will not sell, rent or give away your Personally Identifiable Information to any unrelated third party without your permission.We developed this Internet Privacy Statement to provide information about our practices regarding the collection, use, and disclosure of information that you may provide when you visit this website.

We encourage you to read this Internet Privacy Statement before using this website or submitting information. By using this Web site, you acknowledge that you understand and agree to the terms of the Internet Privacy Statement.

Information Voluntarily Provided by Users

You can visit much of the Web site without telling us who you are or providing us with other Personally Identifiable Information; however, we do collect two types of information from you: (A) Personally Identifiable Information and (B) Non-Personally Identifiable Information.  By providing such information to the Web site you understand and agree that no relationship has been created between us and you, and we have no obligation to you whatsoever regarding that information beyond what we have stated herein.

A.Personally Identifiable Information

"Personally Identifiable Information" is information that identifies you personally, such as your name, address, telephone number, email address, or company name. We collect and store the Personally Identifiable Information that you have provided to us. Here are some examples of manners in which we may collect your Personally Identifiable Information:

  • We may collect your email address, first and last name, phone number, mailing address, medical history, and billing information if you register through the Web site or buy one of our products;
  • We may collect your first and last name and email address or phone number if you contact us with a question;
  • We may collect your first and last name, date of birth and email address if you choose to participate in a contest or sweepstake; and
  • We may collect your name and email address when we request your response to an online survey or when you ask to receive an online newsletter.

The above list provides an example of the Personally Identifiable Information that may be collected by us. From time to time, we may collect Personally Identifiable Information from you in other ways that are not described above. If you do not want us to collect your Personally Identifiable Information, please do not provide it to us. We intend to let you know how we will use such information before we collect it from you; if you tell us that you do not want us to use this information to make further contact with you beyond fulfilling your requests, we will respect your wishes. We maintain a record of your product interests and the purchases you make online or by phone.

B.Non-Personally Identifiable Information

“Non-Personally Identifiable Information” does not identify you personally. For example, we may conduct research on our users’ demographics, interests, and behavior based on the information provided to us from our server log files or from surveys. We do this to better understand and serve you. This research is compiled and analyzed on an aggregated basis.  You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser.  However, if your settings block cookies and tracking, you may not be able to take advantage of the personalized features enjoyed by other users of our website.

We also may collect Non-Personally Identifiable Information from you in order to customize your experience, fulfill your requests for information, and improve our services.   We may provide this Non-Personally Identifiable Information to third parties. For example, we might inform third parties about the number of users of our Web site and the activities they conduct while on the website. We also may provide trusted partners with general information regarding our users and visitors.

We will not treat as confidential any information that you provide that is not Personally Identifiable Information, such as questions, comments, ideas, or suggestions. You should be aware that we will be free to disclose through any means and use for any purpose such information in our sole discretion.  If you do not want us to collect your Non-Personally Identifiable Information, please do not visit our Web site or provide it to us.

Use and Disclosure of Your Personally Identifiable Information That You Provide Voluntarily

We may share or disclose your Personally Identifiable Information in the following instances:

  • To deliver services, such as information or newsletters you request, or to complete a transaction requested by you;
  • We may use your Personally Identifiable Information to contact you about products or services that we believe may be of interest to you;
  • We may also use your Personally Identifiable Information to send you newsletters, if requested by you;
  • To contact you in response to sign up forms such as Contact Us;
  • To alert you to special offers, updated information and other new products from us  or to forward promotional materials;
  • To unaffiliated third-party service providers, agents or independent contractors who help us maintain our website and provide other administrative services to us (including, but not limited to, order processing and fulfillment, providing customer service, maintaining and analyzing data, sending customer communications on our behalf, and entry collection, winner selection and prize fulfillment for contests, sweepstakes and other promotions);
  • To ensure the website is relevant to your needs;
  • To help us create and publish content most relevant to you;
  • To notify you about a material change to this Internet Privacy Statement or the terms of use, if necessary;
  • To comply with the law or in the good faith belief that such action is necessary in order to conform to the requirements of law or comply with legal process served on us, protect and defend our rights or property or act in urgent circumstances to protect the personal safety of our end users;
  • To third parties as part of any corporate reorganization process including, but not limited to, mergers, acquisitions, or sales of all or substantially all of our assets;
  • To track and analyze non-identifying and aggregate usage and volume statistical information from our visitors and customers and provide such information to third parties; and
  • To handle any physical or other type of threat made to you or others, to protect property or to defend or assert legal rights.

Except as described in this Internet Privacy Statement or at the time we request the information, we do not otherwise use, share or otherwise disclose your personal information to any third parties. In addition, as stated in the Transfer of Control section, your Personally Identifiable Information may be shared with actual or potential parties to a contemplated transaction where we decide to reorganize or divest part or all of a business or a line of our business, without obtaining your consent or without any further notice to you. In such circumstances, we will seek written assurances that Personally Identifiable Information submitted through this Web site will be protected appropriately.

If you do provide us with Personally Identifiable Information, you agree that we may contact you through a variety of means such as postal mail, phone, or e- mail to provide you with information we believe may be of interest.  You always have the choice not to receive marketing information or calls. For instructions on opting out, please see the section entitled, “Update and Correction of Personally Identifiable Information”.

Use and Disclosure of Non-Personally Identifiable Information

Non-Personal Information may be used as described above or in other ways as permitted by applicable laws, including combining Non-Personally Identifiable Information with Personally Identifiable Information.

Access, Update, and Correction of Personally Identifiable Information

You may contact us to update or correct much of your Personally Identifiable Information that you provide to us through the website other than the limited information described below under the Regulatory Requirements section, or to opt-out from our mailings and other services that you may have requested. To do so, please contact us at 1-800-345-8011.

 Security

We take reasonable precautions to maintain the protection of Personally Identifiable Information collected through this website and used in accordance with this Internet Privacy Statement. We have in place certain physical, electronic, contractual, and managerial safeguards to protect the security and privacy of your personal information.

When you enter your personal information on our Web sites, we use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us. To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https".

In addition to technical safeguards, we also use physical controls and procedures to safeguard your Personally Identifiable Information. However, we cannot guarantee that it is completely secure from people who might attempt to evade our security measures or intercept transmissions over the Internet.

How We Use Cookies and Similar Technologies

A.Use of Cookies

We may store some information on your computer using a technique your browser supports called "cookies."  The cookies are used for a variety of purposes, including but not limited to: helping you login (e.g., remembering your user name if you register or login); remembering some of your customized user preferences; helping us better understand how people use our website; and helping us improve our website. In some cases, this information will help us tailor content to your interests or help us avoid asking for the same information when you revisit our website. The cookies set by our websites are used only by our websites. To disable or limit the use of cookies, please refer to the options provided by your Internet browser. If you do so, however, some pages on this website may not work properly.

B.Web Beacons

A web beacon is a clear GIF (Graphics Interchange Format) image or pixel tag that companies place on their websites to allow an Internet advertising or audience measurement company to help them analyze their advertising campaigns and general usage patterns of visitors to their websites. We use web beacons on some of our websites. Except as otherwise described in this website's Internet Privacy Statement, we will not sell, rent or give away your Personally Identifiable Information to any unrelated third party without your permission.

C.Web Server Logging and IP Addresses

With or without cookies, our website keeps track of usage data, such as the source address that a page request is coming from (i.e., your IP address, domain name), date and time of the page request, the referring website (if any), and other parameters in the URL (e.g., search criteria). We use this data to better understand website usage on the whole and to determine which areas of our website users prefer (e.g., based on the number of visits to those areas). This information is stored in log files and is used by us for statistical reporting.

How We Approach Do-Not-Track Signals

Some Internet browsers have begun to offer what often is referred to as ‘do-not-track’ mechanisms for browser users to automatically signal privacy preferences to websites that they visit.  Internet browsers have only begun to include these features relatively recently and there is not yet a consensus about what steps a website should take when it receives a do-not-track signal from a site visitor’s browser or what information collection or use restrictions should be applied when a do-not-track signal is received.  That said, our site(s) and service(s) do take steps to honor ‘do-not-track’ signals sent by browsers. We are continuing to monitor do not track developments and may revisit the issue in the future.  You may also exercise other choices available to you, including limiting the placement of cookies on your device using your browser’s cookie control features and other choices described in this privacy policy, as applicable to the site or service you are using.

Transfer of Control

Circumstances may arise where we decide to reorganize or divest part or all of our business or of a line of our business, including our information databases and websites, through a sale, divestiture, merger, acquisition, or other means of transfer. In any such circumstance, Personally Identifiable Information may be shared with, sold, transferred, rented, licensed or otherwise provided or made available by us or on our behalf to actual or potential parties to, and in connection with, the contemplated transaction (without your consent or without any further notice to you). In such circumstances, we will seek written assurances that Personally Identifiable Information submitted through this website will be protected appropriately.

Regulatory Requirements

If you contact us regarding your experience with using any of our products, we may use the information you provide in submitting reports to the U.S. Food and Drug Administration or other regulatory authorities, and as otherwise required of us by law or governmental audit. We may also use the information to contact your healthcare professional to follow up regarding an unexpected event involving the use of any one of our products. You understand that in order to comply with the law, we may not be permitted to comply with your request to amend or remove Personally Identifiable Information that was provided to us by a healthcare professional or a consumer regarding an adverse event or reaction involving medicine, medical products or medical devices.

Law Enforcement

In rare situations, we may be required by court order or other legal or regulatory process, or as otherwise required by law to divulge Personally Identifiable Information to law enforcement authorities, the courts, or regulatory authorities. we will cooperate in responding to such requests, in accordance with the regulatory or legal process, and will take appropriate measures to ensure that the requester understands the sensitive nature of any health-related Personally Identifiable Information they receive.

Privacy Policies Governing Linked Websites

As a convenience to our visitors, our website contains links to other websites that may offer useful information. The Internet Privacy Statement described here does not apply to your use of those other websites. Before using the linked websites, please review their Internet privacy statements to understand how they use and protect Personally Identifiable Information.

Changes in Our Privacy Statement

We may at any time revise this Internet Privacy Statement by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the most current privacy statement.

Online Privacy for Children

Our website is not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this website or on or through any of its features/register on the website, make any purchases through the website, use any of the interactive or public comment features of this website or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at 1-800-345-8011.

Your California Privacy Rights

California Civil Code Section 1798.83 permits our visitors who are California residents to request certain information regarding our disclosure of Personally Identifiable Information to third parties for their direct marketing purposes. To make such a request, please contact us at cic@convatec.com.

Questions

If you have any questions about this website Internet Privacy Statement or other aspects of privacy on our website, please contact us at 1-800-345-8011.





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