Service and Support
We support you through your transition from the hospital -- and perhaps home health care visits -- to normal, everyday care.
As you adjust to your new routine, we'll help you find the products that work best for your individual needs. Our customer support line at 1-800-422-8811 -- staffed by caring, knowledgeable product specialists and ostomy nurses -- is available to help with your questions. You can also order free samples through the support line or through our website.
Living with an ostomy is also about learning and sharing experiences. We offer and sponsor a variety of education and community-support programs. This includes Great Comebacks, an inspirational program where people of all ages share their passion for life after surgery.
We offer a complete range of products to suit your needs, whether you have a colostomy, ileostomy or urostomy. Our online product selector can help you quickly sort through the options and find the product that’s right for you.
For more than 35 years, people with an ostomy have trusted our products for their exceptional fit and performance. Only ConvaTec offers products designed with proprietary Moldable Technology for clinically proven skin and leak protection.
In addition, we offer a complete range of accessories, including Ostomysecrets® specialty clothing and Sensi-Care® and Aloe Vesta® skin care products.
Finally, we can help arrange to have ConvaTec products shipped directly and discreetly to your home. Our customer care team can connect you with a preferred retail supplier that works with your insurance.
Just give them a call at 1-800-422-8811.